Alonsera: The New Wave in Customer Experience Consulting, Empowering Businesses with AI and Data-Driven Innovation

FOR IMMEDIATE RELEASE

Newport Beach, California – January 20, 2025 – Alonsera, a minority and woman-owned full-service customer experience consultancy, launched today. Alonsera empowers growth-oriented companies to achieve sustainable success through data-driven, customer-led, AI-enabled solutions and experiences. We believe every company, regardless of size or budget, deserves access to democratized data and demystified AI.

“At Alonsera, we are committed to helping businesses thrive in today’s dynamic market,” said Christine Duque, Co-Founder and Managing Partner. “Our approach combines deep expertise in digital strategy and customer experience with the power of AI to deliver measurable results and foster genuine connections between businesses and their customers.”

Alonsera brings together global enterprise and Big 4 talent to serve the underserved middle market. We move , moving beyond one-size-fits-all solutions, creating tailored strategies that drive to foster customer-led engagement and promote sustainable business growth. Alonsera’s Our expertise spans strategic planning, creative development, in strategic, creative, and technology services technology implementation, and data-driven insights , all enhanced by AI capabilities. This synergy allows it us to harness the synergy of data, AI, creativity, and the human touch, creating engaging, personalized customer interactions and delivering seamless, synchronized customer experiences.

“Our mission at Alonsera is to lead the transformation of customer experiences through innovative use of AI and data,” added said Enrique Aceves Co-Founder and Managing Partner. “We leverage AI to unlock the full potential of data, providing actionable insights and innovative solutions that enhance every aspect of the customer journey – from initial engagement to lasting loyalty. We are passionate about fostering genuine connections between businesses and their customers, and our partnerships enable us to provide the cutting-edge solutions that drive with real-world impact.”

Addressing the Unique Challenges of Today’s Market:

Growth-oriented companies face complex challenges in today’s rapidly evolving digital landscape. Alonsera helps you overcome these hurdles by providing data-driven AI solutions that address critical needs, including:

Driving Growth and Enhancing ROI
We leverage AI and data-driven insights to create targeted strategies for increased customer engagement, improved marketing ROI, and accelerated revenue growth.  We provide strategic guidance and technical expertise to ensure Ai initiatives are aligned with business goals and deliver measurable results, helping companies overcome the challenges of integrating AI effectively.  

Optimizing the Customer Journey
We design seamless and personalized digital experiences across all channels, ensuring consistent brand messaging and fostering genuine customer connections. Leveraging AI-powered insights, we deliver the next best action/offer and next best-experience, anticipating customer needs and preferences to further customer loyalty and drive repeat business.

Enhancing Operational Efficiency
We streamline operations and reduce costs by implementing efficient digital workflows and AI-powered automation, including the integration of back-end and front-end systems to improve data flow, enhance customer service, and drive greater overall efficiency.  

Building Trust and Ensuring Compliance
We prioritize data privacy and security, helping companies navigate the complexities of regulatory compliance related to data and AI usage. We provide robust data governance frameworks to unlock the full potential of your data while maintaining ethical standards and regulatory compliance.

A Diverse and Experienced Leadership Team:

Alonsera’s success is driven by its experienced and passionate leadership team:

Christine Duque, Co-Founder & Managing Partner
A seasoned executive with leadership roles at Accenture, Deloitte, and IBM, as well as at prominent marketing agencies within the Aegis Dentsu, Inmar, and United Business Media networks. Christine is a global leader in data-driven, customer-led, AI-enabled experiences, recognized as both an expert and strategic advisor. With a proven track record of delivering innovative customer experience strategies and technology solutions, Christine drives growth for major corporations worldwide.  

Enrique Aceves, Co-Founder & Managing Partner
Enrique is a visionary leader in AI-driven enterprise transformation. With a proven track record of success at Fortune 100 and 500 companies. He leads Alonsera’s product development and innovation, championing data democratization to drive immediate enterprise growth and excel in AI implementation and customer transformation. As a sought-after thought leader, Enrique frequently presents at industry events and leads Alonsera’s AI research and development initiatives.  

Lilit Davtyan, Co-Founder & Partner
Lilit is a highly sought-after advisor on business transformation and brings extensive experience as a former CEO and CFO. Her career includes significant contributions at PricewaterhouseCoopers (PwC) and a proven track record of successfully guiding the growth of fast-growing private companies, earning her recognition as both “CEO of the Year” and “CFO of the Year.”

Tophe Enerio, Client Partner
Tophe brings a wealth of experience in driving digital modernization and customer transformation across multiple sectors, including technology, payments, retail and pharmaceuticals. His expertise spans cross-functional team leadership, process re-engineering, product portfolio management, and Salesforce optimization. He is passionate about innovation and sustainable growth.  

Scott Linzer, Chief Business Officer
Scott comes to Alonsera with 30 years of experience in technology, advertising, and business development, demonstrating a strong commitment to uncovering new opportunities and building strategic relationships that drive value for stakeholders. He has held senior-level positions at Havas, MediaMath, iCrossing, and Lumen, among others. His specialties include selling solution-based technologies across enterprises at a global scale.  

Strategic Partnerships Fueling Growth and Innovation   

Alonsera’s commitment to delivering exceptional customer experiences is amplified by strategic partnerships with leading technology and service providers. These collaborations combine Alonsera’s expertise in data-driven customer experience strategies with the specialized capabilities of its partners, creating a powerful synergy that delivers comprehensive solutions tailored to clients’ needs.

Salesforce
As a Salesforce Gold Consulting Partner, Alonsera has a proven track record in implementing Salesforce Solutions. This partnership goes beyond implementation; Alonsera contributes to Salesforce product advancements through technical advisory services, ensuring clients benefit from the latest innovations and can adapt to emerging technologies.

Google
Alonsera utilizes Google’s advanced technologies to strengthen data analysis and customer experience initiatives. By integrating Google’s tools, Alonsera empowers clients with actionable insights for more effective, targeted marketing and CX transformations.

Aion Labs
Alonsera collaborates with Aion Labs to combine its expertise in strategic AI implementation and customer experience transformation with advancements in AI/ML development, computer vision, diffusion models, and humane technology governance. Together, they are dedicated to delivering cutting-edge AI education, training, and transformation services that empower businesses and professionals in today’s data-driven world. Their collaborative offerings include comprehensive AI education programs, consultancy services, innovation labs focused on emerging technologies, as well as research initiatives promoting data sovereignty and ethical AI practices.

Nanostuffs
Partnership with Nanostuffs expands Alonsera’s global reach and service capabilities, delivering customized solutions that leverage data, AI, and superior customer experience. Nanostuffs gains access to Alonsera's Big Four expertise, while Alonsera enhances its range of services, including business transformation strategy, customer experience enhancement, omnichannel engagement, and tailored Salesforce solutions.

Fusion Business Solutions (P) Limited (FBSPL)
Alonsera collaborates with FBSPL to offer a suite of services that merges FBSPL's operational optimization expertise with Alonsera's customer experience strategies, empowering businesses to scale through data and AI. Key services include business process automation, strategic transformation, targeted marketing solutions, and data-driven insights.

California Talk Studio
Partnering with California Talk Studio allows Alonsera to utilize advanced facilities for producing high-quality video content that enhances client communications and strengthens brand impact.

Ride the Wave of Customer Experience Transformation

Alonsera is set to redefine the customer experience landscape with innovative, data-driven solutions tailored for growth-oriented companies. Just as waves reshape the shore, our transformative approach empowers businesses to adapt and thrive in a dynamic market. With a diverse leadership and strategic partnerships enhancing our capabilities, we are committed to delivering exceptional value and fostering meaningful connections between businesses and their customers.

As we embark on this journey, we invite you to ride the wave of transformation with us. Discover how Alonsera can elevate your business through customer experiences powered by AI and data.

For more information, visit our website at www.alonsera.com or contact us at info@alonsera.com to learn how we can help your business thrive.

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MEDIA CONTACT & INQUIRIES
info@alonsera.com